The Derbyshire Hutch Company FAQ's
How can I place an order?
You can place an order directly on the website for one of our ready designed hutches or runs.
Do you do custom builds?
No. Currently we do not offer a custom build option.
Is there a waiting time for hutches and runs?
Yes. As all items are made to order and delivered personally by us, there is a waiting time associated with this. This waiting time is dependent upon current workload and planned delivery runs. It can be between 1 and 10 weeks. Please get in touch to find out current waiting times if you are needing your item ASAP.
Can I make changes to a 'ready designed' hutch?
Yes. We have a number of available upgrades for each hutch dependent upon size and/or design. These are
- Oil Based Stain (upgraded from water based)
- Thicker wire (upgrade on the standard wire)
- Litter boards (please note, these are not removable litter trays)
For more information on our upgrades, please visit our dedicated page.
How can I pay? Do you have payment options?
Yes, we have many options available for payment. You can pay directly on the website via most major credit & debit cards, PayPal, ShopPay, Google Pay or Apple Pay. We also offer a payment upon delivery option where you can pay a small deposit to secure your order and then pay the remaining on the day of delivery.
How do you make delivery of my items?
For all small accessories and gifts we ship via Royal Mail. Cost is dependent on order weight and will be calculated at checkout.
All flatpack items will be shipped via courier at a flat rate.
All other hutches are delivered ready built personally by our team. Delivery cost will be dependent upon your postcode and total amount of items in your order due to space taken up on the delivery van and distances involved.
Delivery charges will automatically be calculated at checkout.
If you would prefer to collect your order yourself, or arranged your own courier, this option can be selected at checkout. Please await confirmation that your order is ready to collect before attempting to visit the workshop as we are not always available if we are out on delivery runs for example. If you are arranging your own courier - please leave a note at checkout so we are aware.
Can I discuss my order with anyone?
Yes. We try our best to be available to our customers as much as possible. The quickest way to ensure a response is via email as all of our team have access to this. If your query is for a specific member of the team, we can make sure it is directed accordingly.
You can also reach us on the website messenger (please leave an email address in case we are not online at the time of your query) or via email at email@example.com. Please note, we are not always able to answer calls outside of working hours or if we are out on delivery runs.
How do I maintain my hutch/run?
Please see our page dedicated to hutch maintenance for details.
Do you have a Facebook page?
Yes we do. We keep this updated regularly with new items, news, promotions etc. Please visit us here and be sure to 'like' the page to see our updates.
Do you have a newsletter?
Yes. We have a sign up option at the bottom of each page on the website. We send these out with new arrivals, news etc as and when they happen.
I have questions not answered here.
Please get in touch, we will do our best to help where we can!