As our hutch and run products are made to order, these cannot be refunded unless discovered to be faulty.
Any order cancellation must be requested within 7 days of the order date. Cancellations cannot be actioned after this time as work on the order will have begun.
Any accessory purchase can be returned for a refund within 30 days of purchase (excluding food items).
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Returns will be made at your own cost.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Hutch orders will require a signature on delivery/inspection for completion of the order.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food or treats), custom products (such as special orders or personalised items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Please visit our pages dedicated to hutch maintenance and disclaimer regarding hutch use for full details.